Terms and Conditions

Man With a Van Wapping Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Wapping provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Man With a Van Wapping, the provider of removal and associated services.

1.2 "Customer" means any individual, business, or organisation that requests or uses the services of the Company.

1.3 "Services" means any man and van, removal, relocation, delivery, collection, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means the items, belongings, furniture, equipment, or other property handled, transported, or stored by the Company in the course of the Services.

1.5 "Vehicle" means any van or other transport used by the Company to perform the Services.

1.6 "Working Day" means any day other than a Saturday, Sunday, or public holiday in England.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within Wapping and surrounding areas, as well as other locations within the United Kingdom by prior agreement.

2.2 The precise scope of Services for each job, including the Vehicle size, number of porters, collection and delivery addresses, and any additional requirements, will be agreed at the time of booking.

2.3 The Company reserves the right to refuse to transport any items that are unsafe, prohibited by law, excessively heavy for manual handling, or otherwise unsuitable for carriage in the Vehicle.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking methods and are subject to availability.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

(a) Collection and delivery addresses;
(b) Access details at each address, including floor level, lifts, parking restrictions, and distance to the property;
(c) A clear description and quantity of Goods, including any unusually large, heavy, or fragile items;
(d) Preferred date and time of the move or delivery; and
(e) Any other information that may affect the provision of the Services.

3.3 The Company will provide a quote based on the information supplied. The quote may be an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.

3.4 A booking is only confirmed once the Customer has accepted the quote and, where required, paid any requested deposit or provided payment details as security for the booking.

3.5 The Company reserves the right to amend or withdraw a quote if the information provided by the Customer is incomplete, inaccurate, or has changed since the time of the original quote.

4. Customer Responsibilities

4.1 The Customer is responsible for ensuring that:

(a) All Goods are adequately packed and protected for transport unless packing Services have been separately agreed;
(b) All items to be moved are ready for loading at the agreed time;
(c) Access is available at both collection and delivery points, including suitable parking for the Vehicle;
(d) Any necessary permits or permissions related to parking, loading, or unloading are obtained in advance, unless otherwise explicitly agreed with the Company; and
(e) Fragile, high-value, or special-care items are clearly identified to the Company’s staff before loading.

4.2 The Customer must ensure that no prohibited or dangerous items are included in the Goods, including but not limited to explosives, flammable substances, illegal items, or items requiring special licences to transport.

4.3 The Customer or an authorised representative must be present at both the collection and delivery addresses to oversee the move, provide instructions, and sign any job sheets or completion documents. If there is no authorised person present, the Company may unload the Goods at its discretion and will not be liable for any loss, damage, or misplacement arising from this.

5. Payments and Charges

5.1 Charges for the Services may be calculated on an hourly basis, a fixed price, or a combination, as specified in the booking confirmation.

5.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may, at its discretion, require full or partial payment in advance.

5.3 The Customer agrees to pay all charges in full using an accepted payment method. Failure to make payment on time may result in additional charges, interest, or legal action for recovery of the outstanding amount.

5.4 If the duration of the job exceeds the time originally estimated, additional time will be charged in accordance with the Company’s current hourly rates, including any minimum increments.

5.5 Additional charges may apply for:

(a) Waiting time caused by delays outside the Company’s control, including delayed access or keys;
(b) Extra porters or Vehicles required due to inaccurate information or unforeseen access issues;
(c) Parking fees, congestion charges, tolls, or fines incurred solely as a result of the Customer’s instructions or failure to arrange suitable parking; and
(d) Handling of unusually large, heavy, or complex items that were not disclosed at the time of booking.

5.6 All charges are quoted exclusive of any applicable taxes unless clearly stated otherwise.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company through the original booking channel or another agreed method of communication.

6.2 If the Customer cancels the booking more than 48 hours before the agreed start time, any deposit paid may be refundable at the Company’s discretion, less any reasonable administrative costs.

6.3 If the Customer cancels the booking within 48 hours of the agreed start time, the Company reserves the right to retain all or part of any deposit paid or to charge a cancellation fee up to a reasonable proportion of the quoted price.

6.4 If the Customer cancels the booking on the day of the move or after the Vehicle has been dispatched, the Company may charge up to the full quoted amount to cover lost time, travel, and staffing costs.

6.5 Any amendments to date, time, addresses, or scope of work are subject to availability and may result in revised charges. The Company is under no obligation to accommodate changes, especially during busy periods.

7. Access, Parking and Delays

7.1 The Customer is responsible for ensuring that suitable parking is available close to the property at both collection and delivery points.

7.2 If parking is restricted, the Customer must arrange permits or authorisation from the relevant authority where necessary. The Company accepts no liability for delays or fines resulting from inadequate parking arrangements.

7.3 The Company is not liable for delays caused by traffic, road closures, weather conditions, or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable endeavours to complete the Services as soon as reasonably practicable.

7.4 Where delays are caused by the Customer, including lack of access to the property, unprepared Goods, or waiting for keys, additional waiting time may be charged at the Company’s applicable hourly rate.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care when handling, loading, transporting, and unloading the Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.

8.2 The Company will not be liable for:

(a) Any loss or damage arising from the Customer’s failure to adequately pack or protect Goods, unless packing has been carried out by the Company;
(b) Damage to any furniture or item that is not in a reasonable condition for moving or that has a known weakness, defect, or instability;
(c) Loss or damage caused by the inherent nature of the Goods, such as perishable items or items subject to deterioration;
(d) Loss or damage to Goods packed by the Customer in boxes, bags, or containers where no external damage is visible at the time of delivery;

(e) Electrical or mechanical failure of any appliance or equipment, unless there is clear evidence of external damage caused by the Company’s negligence; and
(f) Loss of data, software, or digital content stored on any device.

8.3 The Company’s liability, if any, for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to the reasonable cost of repair or replacement of the affected item, subject to a maximum overall cap which may be specified in the booking confirmation or otherwise communicated to the Customer.

8.4 The Customer is strongly advised to arrange suitable insurance for their Goods to cover loss or damage during removal or transit, especially for high-value items.

8.5 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profits, loss of business, or loss of opportunity, whether arising from negligence, breach of contract, or otherwise.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods or property must be reported to the Company’s staff at the time of delivery or as soon as reasonably practicable.

9.2 Any formal complaint or claim for loss or damage should be submitted to the Company in writing as soon as possible and, in any event, within 7 days of the completion of the Services.

9.3 The Customer must provide reasonable evidence to support any claim, including photographs, descriptions of the damage, and proof of value where appropriate.

9.4 The Company will review all properly submitted claims and will respond within a reasonable period. Where liability is accepted, the Company may choose to repair the item, replace it, or make a financial settlement up to the applicable liability limit.

10. Waste, Disposal and Recycling

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless this has been specifically agreed in advance.

10.2 The Customer must not include general household waste, builder’s rubble, hazardous materials, or any other controlled waste in the Goods unless the Company has expressly agreed to provide a waste removal service in compliance with relevant regulations.

10.3 Where the Company agrees to remove items for disposal or recycling, it will do so only at authorised facilities and in line with its legal obligations. Additional charges may apply for waste transfer, disposal fees, and associated handling.

10.4 The Customer is responsible for ensuring that any items presented for disposal do not include prohibited or hazardous materials and for providing accurate information about the nature of such items.

11. Customer Conduct and Health and Safety

11.1 The Customer must not instruct the Company’s staff to undertake any action that may be unsafe, illegal, or in breach of health and safety regulations.

11.2 The Company’s staff may refuse to move any item that, in their reasonable opinion, cannot be moved safely due to weight, size, or access limitations, or where moving the item could cause damage to property or pose a risk to health and safety.

11.3 The Customer must keep children, pets, and non-essential persons away from areas in which the Company is working to ensure a safe working environment.

12. Force Majeure

12.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, strikes, or acts of God.

12.2 In such circumstances, the Company will use reasonable endeavours to minimise the impact and complete the Services as soon as reasonably practicable, but shall not be liable for any resultant losses suffered by the Customer.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data about the Customer for the purpose of administering bookings, providing the Services, processing payments, and handling claims or complaints.

13.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to safeguard such information from unauthorised access or disclosure.

14. Variation of Terms

14.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

14.2 Any specific variations or additional terms agreed in writing between the Company and the Customer shall take precedence over these Terms and Conditions to the extent of any inconsistency.

15. Severability

15.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, such provision shall be treated as modified to the minimum extent necessary to make it valid, lawful, and enforceable.

15.2 If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By making a booking with Man With a Van Wapping or using our Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.